At Robi, we strive to provide the best experience for our users. If you are not satisfied with our services, we offer a 14-day refund policy under the terms outlined below.
Eligibility for a Refund
To be eligible for a refund, the following conditions must be met:
- The refund request is made within 14 days of the original purchase date.
- The issue must pertain to dissatisfaction with the service, technical difficulties, or other valid concerns directly related to Robi's functionality.
- Refunds are applicable only to payments made for subscriptions or services purchased directly through Robi. Purchases made through third-party providers are subject to their respective refund policies.
How to Request a Refund
To request a refund, please contact our support team via:
- Email: help@robiai.com
- Phone: +374 77 00 78 83
- Contact Form: /contact
Include your purchase details (e.g., transaction ID, date of purchase) and a brief explanation of your refund request. Our team will review your request and respond within 7 business days.
Non-Refundable Cases
Refunds will not be granted in the following cases:
- Requests made after 14 days from the original purchase date.
- Failure to use the service or platform features during the subscription period.
- Violation of Robi’s Terms of Use or policies.
Refund Process
If your refund request is approved, the amount will be credited back to your original payment method within 10 business days. Processing times may vary depending on your payment provider.
Changes to This Policy
Robi reserves the right to modify this refund policy at any time. Any changes will be communicated on this page, and the "Last updated" date will be revised accordingly.
